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RAWALPINDI: A district-level performance monitoring system has been implemented to bring the Rawalpindi district administration under continuous and direct monitoring, under which a 25-member special monitoring force.

Deputy Commissioner Rawalpindi Dr. Hassan Waqar Cheema said that this system has been introduced on the clear instructions of the Chief Minister of Punjab to improve public service delivery, strengthen accountability, and ensure prompt redressal of public grievances.

According to Dr. Cheema, “Our goal is immediate response to complaints, speedy resolution of issues, and strict field-level monitoring across the district.”

He said that a 25-member force has been formally constituted and the provincial government has provided them with motorcycles so that they can easily reach streets, hospitals, public places, and service delivery points. The monitoring teams will identify open manholes, stray dog ​​hazards, poor sanitation, unavailability of medicines in hospitals, patient complaints, and other civic issues and report them immediately.

A Monitoring and Compliance Cell has been set up under this system, which is headed by the Assistant Commissioner (Human Resources). The field teams will submit their reports every evening, which will be sent to the concerned departments the next day for action.

According to the Deputy Commissioner, the concerned departments will be required to submit a detailed report within two to three days, after which the teams will visit the spot again to verify the resolution of the issue, and the report will be sent to Lahore immediately.

Referring to the initial results, he said that dangerous manholes have been closed in many areas, medical facilities have improved in the tehsil headquarters hospitals, and the cleanliness situation in cities, towns, and villages has improved significantly.

He said that KPIs are numerical and practical measures through which the performance of the district government, use of resources, and implementation of development projects are being effectively evaluated.

Through this system, the performance of various sectors, including education, health and administration, will be monitored through online platforms to ensure transparency and continuous improvement.